Frequenty Asked Questions
Shipping
Please allow up to 3 business days once your order is processed for shipment. Shipping rates vary by destination and weight and are calculated at checkout. Free local delivery.
We currently only offer shipping within the U.S.
We are not responsible for stolen, lost, non-delivered or damaged packages. Please reach out to us at support@shopnorain.com and we'll assist in remedying the situation.
Returns
Returns are accepted within 14 days of delivery date. All products must be unused and unwashed.
There is a $6 flat rate for all returns.
To submit a return - log in to your customer account, select the order you'd like to return, and request a return. You will receive an email when your return is approved, provided it meets our returns policy requirements.
Vintage
Sourced by our team, our collection of vintage and secondhand pieces are hand-picked with intention—to celebrate quality, creativity, and the beauty of slow living.
Please note, you are purchasing pre-loved items, so there may be signs of wear.
Art Prints
Our art prints feature original digital sketches by our founder, Casey, printed on white handmade deckle-edged vintage paper.
Each print is carefully packaged in a cardboard sleeve and a rigid mailer to ensure safe delivery.
Style Bundles
Included in the price for a style bundle is the cost of the items, washing/drying/sanitizing all items, shipping, and the hours spent digging and looking for the perfect items to include in your bundle.